Terms of Service

AuditAE is a pay-per-use AI search visibility tool. It runs prompts against AI answer engines (including ChatGPT, Perplexity, Gemini, Google AI Overviews and Google AI Mode) and reports whether and how they cite a brand or website. It also audits and crawls websites, researches keywords and competitors, and, through AEBOT, the WordPress plugin, and the MCP server and API, can draft content and make changes to websites and accounts you connect. We may add, change, or remove features, engines, or integrations at any time.

The Service is intended for business and professional use. You must be at least 18 years old and able to form a binding contract. You may not use the Service if you are barred from doing so under applicable law, including sanctions laws.

Provide accurate account information and keep it current. You are responsible for your sign-in credentials and API keys, and for all activity under your account, your workspace, and any key issued to it, including activity by teammates you invite and by AI assistants, agents, or scripts you connect or give a key to. Keep keys secret. If a key may be compromised, revoke it from your dashboard and tell us at support@auditae.app. We are not liable for losses caused by unauthorized use of your account or keys that results from your failure to keep them secure.

We offer free tools (such as the free AI visibility check, the AI Search Audit, the schema generators, the website chat, and the documentation assistant) and a one-time promotional credit for new accounts. Free tools and promotional credit are provided as a courtesy: they are limited to one account per person or business, have no cash value, are subject to rate limits and daily caps, and may be changed, limited, or withdrawn at any time. We may reverse promotional credit, and suspend the accounts involved, if we reasonably believe it was obtained through multiple accounts, disposable or fake identities, automation, or other abuse.

The Service is prepaid. You buy credit, and each billable action (such as an AI engine check, an AEBOT reply, a crawl, a report, a fix plan, or a keyword lookup) is deducted from your balance at the price shown on our pricing page or in the product at the time the action runs. Features you schedule, such as recurring tracking, are billed each time they run until you turn them off. Cost estimates shown before an action are estimates; the actual charge can differ, for example when an AI reply is longer or a crawl finds more pages. There is no recurring fee. Auto-refill, which is optional, is covered in Section 5.

You authorize us and our payment processor (Stripe) to charge your chosen payment method for the credit you buy, plus applicable taxes. You are responsible for all taxes on your purchases other than taxes on our income. Except where these Terms say otherwise or the law requires, all purchases are final and non-refundable, and credit is not redeemable for cash, transferable, or usable outside the Service. Purchased credit does not expire while your account is open and in good standing.

Please contact us at support@auditae.app before disputing a charge with your bank; most problems can be fixed quickly. We may suspend accounts linked to fraudulent payments or chargebacks until they are resolved, and we may deduct from your balance any credit whose payment is reversed. We may change prices at any time. Price changes apply to actions run after the change takes effect and do not reduce the dollar value of your existing balance. For material price increases we will give signed-in users at least 30 days’ notice.

Auto-refill is optional and off unless you turn it on. When you save a card and enable it, you authorize us to charge that card, without asking you each time, the refill amount you chose (for example $25) whenever your balance falls below the threshold you chose, up to the monthly cap you set. It continues until you turn it off, which you can do at any time on the Billing page; turning it off stops future charges but does not refund past ones. If a charge fails, we pause auto-refill and email you. Refill amounts, threshold, and cap are shown on the Billing page, and each charge appears in your billing history and Stripe receipts.

You can use the Service through an AI assistant or agent (for example over MCP) or our API. Anything an assistant, agent, or script does with your account, key, or OAuth connection is treated as your action, and you are responsible for it and for the charges it incurs. You should set any spending limits your client supports.

An AI agent can also pay per call without an account. The person or organization that operates that agent accepts these Terms by using the Service. Each paid call creates or tops up an agent workspace; any amount paid beyond the cost of the call stays in that workspace as credit, on the same terms as other purchased credit. Payments are processed by Stripe and, for stablecoin payments, on the blockchain network the agent chose; we are not responsible for network fees, delays, or payments sent to a wrong address.

Much of the Service relies on AI models, both our own prompts and third-party models. AI output can be wrong, incomplete, out of date, inconsistent between runs, or similar to content produced for others. Audit results, recommendations, fix plans, drafts, schema, and other outputs are signals and suggestions, not facts or guarantees. We do not promise that any AI engine will cite, rank, or mention your brand, or any change in traffic, leads, or revenue. Outputs are not legal, financial, or other professional advice.

You are responsible for reviewing outputs before relying on them or publishing them, and for everything you publish or send, including content that AEBOT or a connected agent drafted, published, or sent at your direction. Make sure published content is accurate, lawful, and doesn’t infringe anyone’s rights, and that any claims you make (for example about your products, prices, or competitors) are true.

When you pair a WordPress site or connect a Google account, you authorize us to access and act on it within the permissions you granted, when you, AEBOT, or an AI client you connected asks for an action (for example reading analytics, publishing or editing a post, changing SEO fields or schema, sending an email through Gmail, or saving a file to Drive). You confirm you have the right to grant that access.

Changes are made at your direction. Keep your own backups of any site you connect; we keep a record of WordPress changes made through the Service but do not guarantee they can be reversed. We are not liable for changes made at your direction, or for loss of data, downtime, rankings, or traffic resulting from them. You can revoke access at any time by unpairing the plugin or disconnecting the account. Your use of WordPress, Google, and other connected services is also governed by their own terms.

You may run checks, crawls, and audits on websites and brands, including competitors, using their publicly available pages and public AI answers. You must not use the Service to access non-public areas of any site, to overload or disrupt a site, to get around a site’s access controls, or to harass, defame, or mislead anyone. Where you provide your own content, credentials, or data about other people, you are responsible for having the right to do so.

If you use the Service for clients, you are responsible for having your clients’ authority for the work, for the accuracy of reports you send them, and for giving your clients any notices and getting any consents the law requires, including before you add a client’s email address, send them reports, or share their data through a client portal. For personal data you add about your clients, you decide how it is used and we process it on your behalf to provide the Service. If you need a data processing agreement, email support@auditae.app.

Some features create pages anyone with the link can open, such as shared audit reports, group scorecards, and agency client portals. You choose when to create and share these links. Anyone who has a link can view the page, so share links only with people you intend to see them. You can switch a client portal off or regenerate its link at any time; to take down a shared report, contact us. We are not responsible for links you share or for what others do with the information on those pages.

You agree not to, and not to let anyone else:

• Break the law, infringe or misappropriate anyone’s rights, or submit content you don’t have the right to use (for example other people’s confidential or personal data without a lawful basis).
• Get around rate limits, daily caps, bot checks, usage metering, or billing, including by creating multiple or fake accounts, rotating IP addresses, automating free tools, or sharing keys to avoid charges.
• Use the Service to create or send spam, malware, phishing, or deceptive, defamatory, harassing, hateful, or sexually explicit content, or content that exploits minors.
• Use the Service to publish misleading content, fake reviews, or false claims about any person, product, or business, or to manipulate AI engines or search results through deceptive means.
• Probe, scan, or test the vulnerability of the Service, or interfere with its security, integrity, or performance, without our written permission.
• Reverse engineer, decompile, or copy the Service or its prompts, except where the law expressly allows despite this restriction, or scrape the Service or its outputs by automated means other than our API and MCP server.
• Use the Service to build or train a competing product or AI model, or resell raw outputs without meaningful value added (reports and insights you create for clients are fine).
• Use the Service in a way that breaks the terms or usage policies of the AI providers or platforms it relies on.
• Use the Service for decisions about people’s eligibility for credit, employment, housing, insurance, or similar purposes.

We may investigate suspected violations and may remove content, limit usage, or suspend or close accounts where we reasonably believe it’s needed to enforce these Terms or to protect the Service, our users, or others.

“Your Content” means what you submit to the Service (such as prompts, domains, brand and competitor names, files, messages to AEBOT, and data from accounts you connect) and the outputs generated for you. As between you and AuditAE, you keep all rights you have in Your Content.

You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Your Content as needed to provide, secure, support, and improve the Service, including sending it to the AI providers and other service providers described in our Privacy Policy. We do not use Your Content to train AI models. You confirm that you have all rights needed to submit Your Content and grant this license, and that our processing of it as described won’t violate any law or anyone’s rights. We may create and use aggregated, de-identified data that does not identify you or any individual, for any lawful purpose, including benchmarks and research.

The Service, including its software, prompts, designs, text, and logos (excluding Your Content), belongs to AuditAE and its licensors. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Service for your business purposes. The WordPress plugin is also licensed under its own open-source license, which governs the plugin code. We reserve all rights not expressly granted. You may not use our name or logos without our written permission. If you send us feedback or ideas, we may use them freely without any obligation to you.

The Service depends on third parties, including AI providers (such as OpenAI, Anthropic, Google, and Perplexity), data providers, payment processors, and hosting providers. We don’t control them and are not responsible for their services, availability, outputs, or changes to them, which can affect the Service or its prices. Your use of third-party services you connect is governed by their terms.

We may modify, suspend, or discontinue any part of the Service at any time. We don’t guarantee any level of availability. Features labeled beta, preview, or experimental are provided as-is and may change or be removed. If we discontinue the whole Service, we will give signed-in users reasonable notice and refund unused purchased credit (not promotional credit).

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR RELIABLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, AUDITAE, ITS MEMBERS, MANAGERS, AND ITS CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, TRAFFIC, RANKINGS, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $50. THESE LIMITS ARE AN ESSENTIAL PART OF THE BARGAIN AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions don’t allow certain disclaimers or limits, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or, where applicable, gross negligence or willful misconduct, or any rights you have as a consumer that cannot be waived.

You will defend, indemnify, and hold harmless AuditAE and its members, managers, contractors, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to Your Content, content you publish or send using the Service, your use of the Service or of AI agents with your account, your dealings with your clients, or your violation of these Terms, the law, or anyone’s rights. We may take control of the defense of any such claim, and you will cooperate with us.

You may stop using the Service at any time and may close your account under Settings in your dashboard or by emailing support@auditae.app; we will delete your data as described in our Privacy Policy. We may suspend or close your account, with or without notice, if you violate these Terms, if your payment fails or is reversed, if required by law, or to protect the Service or others. When your account closes, your right to use the Service ends and unused credit is forfeited, except that we will refund unused purchased credit if we close your account without cause or the law requires a refund. Sections that by their nature should survive (including 4, 7, 8, and 10 to 24) survive termination.

Informal resolution first. Before starting arbitration or a lawsuit, you and we each agree to send the other a written notice describing the dispute and the relief sought (ours to your account email; yours to support@auditae.app) and to try in good faith to resolve it for 60 days. Any limitation period is paused during that time.

Binding arbitration. Except as stated below, any dispute, claim, or controversy arising out of or relating to the Service or these Terms, including their formation, scope, or enforceability, will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules if you are using the Service as an individual for personal purposes, and otherwise under its Commercial Arbitration Rules. The Federal Arbitration Act governs this section. The arbitration will take place in Fulton County, Georgia, or by video or documents alone where the rules allow, and judgment on the award may be entered in any court with jurisdiction.

Class-action and jury-trial waiver. Claims may be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding, and the arbitrator may not combine more than one party’s claims. YOU AND AUDITAE EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION.

Mass filings. If 25 or more similar arbitration demands are filed against us by or with the help of the same law firm or coordinated group, they will be administered in batches of up to 25, with one arbitrator per batch, and the rest held until earlier batches are resolved. Both sides will cooperate to keep costs reasonable.

Exceptions and opt-out. Either side may bring an individual claim in small-claims court, and either side may ask a court for an injunction to protect its intellectual property or stop misuse of the Service. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@auditae.app with your account email and a clear statement that you opt out; opting out doesn’t affect the rest of these Terms. If the class-action waiver is found unenforceable for a claim, that claim alone will be decided in court, after any arbitrable claims.

Time limit. To the extent the law allows, any claim must be brought within one year after it arises, or it is permanently barred.

These Terms are governed by the laws of the State of Georgia, United States, and applicable U.S. federal law, without regard to conflict-of-law rules. Any dispute not subject to arbitration, and not brought in small-claims court, will be decided only in the state or federal courts located in Fulton County, Georgia, and you and we consent to their jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

We may update these Terms. For material changes, we will notify signed-in users by email or in the product and update the date above at least 14 days before they take effect, unless the change is required by law or addresses new features or abuse, in which case it can take effect sooner. Continuing to use the Service after that date means you accept the updated Terms; if you don’t agree, stop using the Service. Changes to section 20 will not apply to disputes already notified to us.

You may not assign these Terms or your account without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms bind permitted successors and assigns.

If you believe content on the Service infringes your copyright, email support@auditae.app with your contact details, the work, where the material appears, a statement that you have a good-faith belief the use isn’t authorized, and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner. We may remove material and close the accounts of repeat infringers.

Entire agreement. These Terms, the Privacy Policy, and any terms shown to you when you buy something are the entire agreement between you and AuditAE about the Service and replace any earlier agreements on that subject.

Electronic communications. You agree to receive notices, agreements, and receipts electronically, by email or in the product, and that they satisfy any requirement that communications be in writing.

Severability and waiver. If any provision is unenforceable, it will be limited or removed to the minimum extent necessary, and the rest stays in effect. Not enforcing a provision is not a waiver of it.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages or changes at AI providers, hosting, or payment providers, network failures, attacks, natural events, or government action.

Export and sanctions. You will comply with applicable export-control and sanctions laws, and you confirm you are not located in, or acting for anyone in, a sanctioned country or on a restricted-party list.

Relationship. No agency, partnership, joint venture, or employment relationship is created by these Terms, and there are no third-party beneficiaries. Headings are for convenience only, and “including” means “including without limitation.”

Questions about these Terms or legal notices: support@auditae.app. General support: support@auditae.app. Mail: AuditAE LLC, 8735 Dunwoody Place, Suite #10831, Atlanta, GA 30350.