Terms of Service

AuditAE is a pay-per-use Answer Engine Optimization (AEO) audit tool. We run prompts you submit against AI engines including ChatGPT, Perplexity, Gemini, and Google AI Overviews, then return structured results showing whether and how each engine cites your brand or domain. We also expose this functionality through an MCP server and HTTP API. We may add, change, or remove features, engines, or integrations at any time.

You must be at least 13 years old (and old enough to form a binding contract in your jurisdiction) to use the Service. You agree to provide accurate account information and to keep it current. You are responsible for safeguarding your sign-in credentials and API keys, for all activity that occurs under your account or any API key issued under your organization, and for any actions taken by users you authorize.

Don’t share API keys publicly. If a key is lost or compromised, rotate it immediately from your dashboard and notify us at support@auditae.app. We are not liable for losses arising from unauthorized use of your account that results from your failure to secure your credentials.

Each prompt × engine combination is one billable check at $0.05. A typical audit of 5 prompts across 4 engines is 20 checks ($1.00). There are no subscription fees. New accounts receive $5 in free credits — about 5 typical audits, or 100 individual checks. Credits never expire while your account is active.

You can top up at any time via our payment processor (Stripe). You authorize us and our processor to charge your selected payment method for amounts you purchase, plus any applicable taxes. You are responsible for all taxes associated with your use of the Service other than taxes based on our net income. Except as expressly stated in these Terms or required by applicable law, all purchases are final and non-refundable, and credits are not redeemable for cash and have no value outside the Service.

You agree not to initiate chargebacks or payment disputes without first contacting us in good faith at support@auditae.app. We may suspend or terminate accounts associated with fraudulent charges or unresolved chargebacks. We may change pricing prospectively; if we do, we’ll give signed-in users at least 30 days’ notice, and the change won’t affect credits you’ve already purchased at the prior rate.

You agree not to, and not to permit anyone else to:

• Submit prompts or content you don’t have the right to query or use (for example, other people’s private or confidential data).
• Circumvent or attempt to circumvent rate limits, usage metering, or billing, including abusing free previews or credits across multiple accounts or IP addresses, or sharing API keys to avoid charges.
• Use the Service to create, transmit, or store unlawful, defamatory, harassing, deceptive, infringing, or malicious content, or to violate any applicable law or third party’s rights.
• Reverse engineer, decompile, scrape, or attempt to extract our source code, infrastructure, models, or any third-party engine’s internals, except to the limited extent applicable law expressly permits despite this restriction.
• Introduce malware, probe or test the vulnerability of the Service without authorization, or interfere with or disrupt the integrity or performance of the Service.
• Use the Service to build or train a competing product, or to resell or repackage raw API responses without meaningful value-add (derived insights, dashboards, and client reports are fine).
• Use the Service in violation of any third-party AI provider’s terms, acceptable-use, or usage policies.

We may investigate suspected violations and may suspend or terminate access, remove content, or limit usage if we reasonably believe you have violated these Terms or that doing so is necessary to protect the Service, our users, or third parties.

“Your Content” means the prompts, domains, brand names, competitor lists, connected-account data, and other inputs you submit to the Service, and the audit outputs generated for you. As between you and AuditAE, you retain all rights you hold in Your Content.

You grant AuditAE a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display Your Content solely as needed to operate, provide, secure, and improve the Service, to send Your Content to the third-party engines required to fulfill your audits, and as otherwise described in our Privacy Policy. You represent and warrant that you have all rights and permissions necessary to submit Your Content and to grant this license, and that Your Content and our processing of it do not violate any law or third-party right. We may generate and use aggregated, de-identified data derived from use of the Service (which does not identify you or any individual) for any lawful business purpose.

The Service, including all software, models, text, designs, logos, and other materials we provide (excluding Your Content), and all intellectual property rights in them, are and remain the exclusive property of AuditAEand its licensors. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes. We reserve all rights not expressly granted. “AuditAE” and our logos are our trademarks; you may not use them without our prior written permission.

If you send us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it without restriction or obligation to you.

The Service depends on third-party providers (including OpenAI, Anthropic, Perplexity, Google, and SerpAPI). Their outputs are probabilistic, change over time, can be inconsistent, and may contain errors or omissions. We surface the responses substantially as we receive them. We do not control and are not responsible for third-party services, and your use of them may be subject to their own terms.

AEO results and AI-generated outputs are signals, not facts. We make no representation that any engine cites or does not cite your brand, that results are accurate, complete, or current, or that they are fit for any decision. They are not a substitute for professional legal, financial, or marketing advice, and you are solely responsible for any decisions you make based on them.

We may modify, suspend, or discontinue all or part of the Service, temporarily or permanently, with or without notice. We may also impose limits on certain features or restrict access. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, except as expressly provided in these Terms.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT OUTPUTS WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER AUDITAE NOR ITS OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $50 USD. THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

You will defend, indemnify, and hold harmless AuditAEand its officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) Your Content, (b) your use of the Service, (c) your violation of these Terms or applicable law, or (d) your violation of any third-party right. We may assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us.

You may stop using the Service at any time and may delete your account by emailing support@auditae.app. We may suspend or terminate your access at any time, with or without notice, if you violate these Terms, if required for security, legal, or abuse reasons, or if we discontinue the Service. Upon termination, your license to use the Service ends and any unused credits are forfeited unless a refund is required by applicable law. Sections that by their nature should survive termination (including Sections 3, 5–8 and 10–17) will survive.

Informal resolution first. Before filing a claim, you agree to try to resolve the dispute informally by emailing support@auditae.appwith a description of the dispute and the relief you seek. If we can’t resolve it within 30 days, either party may proceed to arbitration as set out below.

Binding arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be seated in Wilmington, Delaware, and may proceed by document submission, telephone, or video where the rules allow. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury-trial waiver.All claims must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims. YOU AND AUDITAE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION.

Exceptions and opt-out. Either party may bring a qualifying claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@auditae.app with your account email and a clear statement that you opt out; opting out doesn’t affect the other provisions of these Terms. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court.

These Terms and any dispute are governed by the laws of the State of Delaware, United States, and, to the extent applicable, the Federal Arbitration Act, in each case without regard to conflict-of-law principles. To the extent any dispute is not subject to arbitration and is not brought in small-claims court, it will be resolved exclusively in the state and federal courts located in Wilmington, Delaware, and you and AuditAE consent to personal jurisdiction and venue there.

We may update these Terms from time to time. If changes are material, we’ll notify signed-in users by email or in-product notice and update the “Last updated” date above. Changes take effect when posted (or on the date stated in the notice). Your continued use of the Service after that date is acceptance of the updated Terms. If you don’t agree, stop using the Service.

Entire agreement. These Terms, together with our Privacy Policy and any order you place, are the entire agreement between you and AuditAE regarding the Service and supersede all prior agreements on that subject.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets. These Terms bind permitted successors and assigns.

Severability and waiver. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions stay in effect. Our failure to enforce any provision is not a waiver of it.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, outages, third-party provider failures, network or power failures, labor disputes, or governmental actions.

Notices and relationship. We may provide notices to you by email or through the Service; you may send notices to support@auditae.app. No agency, partnership, joint venture, or employment relationship is created by these Terms, and there are no third-party beneficiaries. You are responsible for complying with applicable export-control and sanctions laws.

Questions about these Terms: support@auditae.app. General support: support@auditae.app.